Vacancies

Central Support Officer (UK)

Location of work: Rugeley (UK)

Would you also like to make a world of difference in the recycling industry? And soon be able to say that 80% of household waste in New York is processed by your company’s machines, just like other types of waste? Then come and work for us!

What will be your role?

As a Central Support Officer (CSO) on the After Sales department, you are the link and manager of processes between the international clients and internal stakeholders. Using your technical skills and know-how, you will contribute to the maintenance and optimalization of Bollegraaf installations in the field. In this role, you will focus mainly on our client base in the United Kingdom and Ireland (British Isles). Customer satisfaction is key!

What are your responsibilities?

The CSO is a technical and commercial role with a broad range of responsibilities and tasks. You will manage client requests from A to Z.

Your main responsibilities are:

• Acting as single point of contact for our clients and coordinating all service-related communication;
• Advising clients (reactively and proactively), providing technical solutions to clients, working out inspections, preparing quotations, indirectly preparing the deployment of our field service engineers and/or the shipments of (spare)parts;
• Acting as an all-round coordinator for the client, both technically and commercially, and building and maintaining strong relations;
• Preparing, processing, finalizing and following up on the technical and financial aspects of each service project and reporting on them;
• Identifying extra opportunities for clients regarding services and products of Bollegraaf and communicating this with our sales team;
• Identifying areas of improvement for the aftercare phase to further increase customer satisfaction and develop the services together with your colleagues.

Who are you?

You communicate in a professional and proactive manner. You collect relevant information from the customers and your colleagues and other departments. You worked in a technical after sales/service environment before. You are proactive, think ahead, and contribute ideas for future improvements and the professionalization of work processes.

What do you bring?

• Work- and thinking capacity at Bachelor level;
• High level of technical knowledge, demonstrated by relevant work experience and/or by higher educational degree;
• Experience in a commercial role;
• Excellent communication skills. You like ‘being the linchpin’;
• You are comfortable with working in a dynamic and sometimes hectic work environment;
• You have a hands-on mentality, showing initiative and going the extra mile for the customer;
• You are service-oriented, are solutions-focused and recognize commercial opportunities;
• You bring important matters to the attention of customers, sales managers, and the internal stakeholders, and remain constructive;
• You have an interest in machinery and are open to learning;
• Excellent English proficiency. Additionally, proficiency in Dutch, German and/or French are an advantage but not a must.
  

What do we offer?

We offer:

• An excellent salary depending on your knowledge and experience;
• Annual 25 paid holidays based on fulltime employment;
• A varied and challenging position within an internationally active organization with significant growth ambitions;
• The option to work partly from home (hybrid working);
  Plenty of opportunities for training and personal development;
  

Who are we?

Bollegraaf Recycling Solutions is internationally renowned as a leading manufacturer of large-scale, turnkey recycling solutions. Bollegraaf has several branches and agents in Europe and North America, but our installations and total solutions can be found all over the world, for example in Mexico and Ghana.

In Appingedam and Emmen, approximately 400 employees work continuously on our products and services. From R&D to production, Bollegraaf has everything in-house, and our products make a positive contribution to a sustainable world. The systems can separate raw materials from waste thanks to innovative and high-quality techniques. Bollegraaf is in a growth market; reuse and recycling of raw materials is crucial to ensure that the earth does not become depleted. Our vision is clear: There is no such thing as waste, only a stockpile of valuable materials that need to be sorted, cleaned and prepared to enter a new life cycle.

Check out our brand video on our website.

Would you like more information or apply?

Please send a short letter of motivation, including your resume, quoting the job title, to: sollicitatie@bollegraaf.com or respond via the link on our website. For more information, please contact Lieve Baars or Marcel van der Linde on +31 (0) 596-654333.

The vacancy is being advertised internally and externally simultaneously.

Acquisition in response to this vacancy is not appreciated. We consider unsolicited CVs to be a direct application from the candidate.