We are searching for a Service coordinator (FSE/TSE)!
Location: Appingedam, NL
What does your work entail?
The Service Coordinator (FSE/TSE) forms part of the After Sales department and reports to the After Sales Director. You are responsible for developing, building up and maintaining the service and maintenance organisation and the technical support team. You are responsible for the budget and you lead the employees in your team in a coaching manner. Your team deals with faults in systems, and is responsible for providing the Bollegraaf service proposition, including preventive and predictive maintenance and various types of maintenance contracts. Your take technological support to the next level, with IoT applications or tools for remote service for example. Training clients, employees and service partners is also part of your set of responsibilities. You have final responsibility for the planning and staffing levels of the service organisation, and are supported by the Central Support Officers. You always see opportunities to go the extra mile for clients with Bollegraaf products and services. Regular national and international client visits are part of the job.
What do we expect from you?
You are a client-led and result-led person. A hands-on leader who encourages and develops his or her team. You have experience in a leadership role in a technical service environment and/or technical project management. Operational experience in the field is a strong advantage. Based on your experience and expertise, you make a contribution to the further set-up and professionalisation of the work processes. You have a higher vocational cognitive and operational ability. A critical vision and somebody who dares to question clients, employees and the internal organisation in respect of any issue. You have an entrepreneurial way of thinking where you think in opportunities and solutions. You speak Dutch, English and German, whilst French is an advantage.
What do we offer?
- A challenging job in a growing and innovative technical company.
- A competitive salary in function of your experience.
- 27 holidays and 13 shorter working hours days (ADV days) a year.
- Option to exchange 3, 6 or 9 ADV days for extra salary.
- An active personnel association.
- Fun and professional team.
Are you interested?
Does this sound like you? Please send a supporting letter with your curriculum vitae, quoting the vacancy title, for the attention of H. Smith to: firstname.lastname@example.org
Acquisition in response to this job vacancy is not appreciated.