Services
Maintenance efficiency
As our experience shows, correct and timely maintenance is key to reaching high availability of your installation. Our team is there to help! We provide all-around service to make sure that uptime of Bollegraaf and Lubo equipment is maximized so that our customers can get the maximum performance of their installation as well as consistent quality of the output.
What to expect from Service at Bollegraaf ?
We assign you to a designated Central Support Officer (CSO) – your account manager and single point of contact within our service department. Our CSOs are experienced technical specialists who will always speak English and in most cases your native language, too. The CSO is aware of the latest developments within your account, and will inform, designate, and manage the relevant internal parties for you. This allows you to efficiently communicate with us at all times.
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Your CSO is your go-to contact person. This could be for spare parts, a technical visit by one of our engineers or if you want to talk about the challenges that you face in your company. We are there for you.
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Your CSO regularly meets with you to gauge the current situation at your plant, to think with you on how to take your plant to the next level, and to discuss what the service department can do to better suit your wishes and solve your problems.
What can we offer?
Remote support
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In case of an urgent problem with your equipment, your CSO connects you to our technical support team of expert engineers who are reactive and always strive to resolve the problem remotely.
We offer our customers remote technical support as we believe that most technical issues may be resolved over the phone. Our in-house service professionals use latest technologies to take service to the next level. They allow our service desk to communicate with your operator by using AR and shared screens, so that our experts see exactly what you see.
Together with your operator they walk through the diagnosis, step-by-step repair, and assist you in ordering necessary parts. Please watch the video below to see exactly how we do it.
Spare parts
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We are dedicated to delivering the highest quality products by providing strategic maintenance what includes original Bollegraaf and Lubo spare parts. There are many ways for our customers to get the most essential parts at their location.
We provide packages with recommended spare parts and consult our customers on key parts to keep downtime of the equipment to an absolute minimum. Also, spare part packages form an integral part of our preventive maintenance programs which are based on our experience in every spare part durability and lifespan.
In case of an urgency, Bollegraaf keeps spare parts in stock in sufficient quantities so they can be dispatched to your location on the same day or overnight, as required.
24/7 availability
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As your support partner, we realize how important it is for our customers to rely on minimized downtime of their equipment.
Providing you with the first-class support around the clock is, therefore, our main priority! Our experienced technical team is at your service whenever you need them! Our call center is available 24 hours a day, 7 days a week for you to ensure that your installation is up and running properly.
Our phone number is +31-(0)596-654333
Meet our Field service team
Equally important, our Field Service Engineer (FSE) carries out regular technical visits to your plant to monitor the general functionality. This includes equipment inspections, report elaboration, certain technical works, and advice on further maintenance.
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FSEs are our highly skilled and experienced engineers who provide the best support and service to customers across Europe. And then all our engineers are specialists in installation, (preventive) maintenance, and repair. They are also specialized in hydraulics, pneumatics, and electrical troubleshooting. Lastly, every FSE at Bollegraaf is trained on all parts of the machinery and equipment we supply.
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We have FSEs throughout Europe who can support you no matter what the issue is. Moreover, it’s all part of the Bollegraaf service – offering you the fastest, most efficient, and thorough support and repairs.
What can we offer?
Technical visits & inspections
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If a technical issue cannot be resolved remotely, your CSO, together with you will schedule an urgent technical visit by one of our experienced FSEs. Besides, it is essential for us to provide you with regular inspections of your Bollegraaf and Lubo equipment.
We inspect the machines based on a pre-determined detailed checklist covering safety, wear & tear, system updates and general maintenance. Based on the results of the inspection, we provide a concise report advising how to optimize your equipment utilization and keep it running perfectly. When put into practice, these action points will maximize and optimize performance and your processes.
Service agreements
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To make sure our customers get the most out of our equipment and receive the highest overall equipment effectiveness, we offer various service agreements.
We can provide you with planned inspection visits customized to your business situation which will give you a complete insight and status update of your equipment efficiency and process optimization. Our various-level contracts ensure:
• a full analysis of the technical condition of your equipment,
• a track record of your valuable assets’ technical state,
• suggested maintenance plan with a possibility of part of maintenance works being performed directly based on your service agreement type,
• advice on optimization of performance and uptime,
• advice on spare part stock,
• scheduled preventive maintenance.
Maintenance plan
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Our service starts before the purchase because that is when we already think along about what is the best service solution for your specific challenge.
Based on your needs, requirements, and work conditions, we elaborate a customized support plan for your company, which may include training programs for your operators, regular technical maintenance of your equipment in a form of contracts, tailored spare part kits, etc. This way you will receive an optimal package of service tools.
Want to know more?
Get some more information about the Bollegraaf truly sustainable global future from our experts.
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