Vacancies

Central Support Officer (France)

Would you also like to make a world of difference in the recycling industry? And soon be able to say that 80% of household waste in New York is processed by your company’s machines, just like other types of waste? Then come and work for us!

Location: Appingedam, NL

What will be your role?

As a Central Support Officer (CSO) on the After Sales department, you are the link and manager of processes between the international clients and internal stakeholders. Using your technical skills and know-how, you will contribute to the maintenance and optimalization of Bollegraaf installations in the field. In this role, you will focus mainly on our client base in France and French speaking areas. Customer satisfaction is key!

What are your responsibilities?

The CSO is a commercial role with a broad range of responsibilities and tasks. A solid technical understanding is a plus, enabling effective collaboration with technical stakeholders and informed commercial decisions. You will manage client requests from A to Z. Your main responsibilities are:

• Acting as single point of contact for our clients and coordinating all service-related communication and working closely with the work preparators to coordinate the work preparation process.
• Acting as an all-round coordinator for the client, both technically and commercially, and building and maintaining strong relations;
• Preparing, processing, finalizing and following up on the technical and financial aspects of each service project and reporting on them;
• The role includes case-based support for inspections, quotation preparation, and the indirect preparation of field service deployments and spare parts shipments;
• Identifying extra opportunities for clients regarding services and products of Bollegraaf;
• Identifying areas of improvement for the aftercare phase to further increase customer satisfaction and develop the services together with your colleagues;

Who are you?

You communicate in a professional and proactive manner and actively collect relevant information from colleagues and other departments. You are curious and genuinely interested in understanding our business, products, and customers. You contribute to the further improvement and professionalization of work processes (ERP-environment) using your knowledge and experience.

What do you bring?

Work and thinking capacitiy at Bachelor level;

Higher education in technical/commercial/business management or a similar field such as mechanical engineering;

Commercially driven;

Excellent communication skills. You like ‘being the linchpin’

You are comfortable with working in a dynamic and sometimes hectic work environment;

You have a hands-on mentality, showing initiative and going the extra mile for the customer;

You are service-oriented, are solutions-focused and recognize commercial opportunities;

You bring important matters to the attention of customers, sales managers, and the internal stakeholders, and remain constructive;

You have an interest in machinery and are open to learning;

Excellent English and France proficiency. Additionally, proficiency in Dutch and/or German are an advantage but not a must.

What do we offer?

An excellent salary depending on your knowledge and experience;

Annual 27 paid holidays based on fulltime employment;

Annual 13 “ADV” days;

A varied and challenging position within an internationally active organization with significant growth ambitions;

The option to work partly from home (hybrid working);

Plenty of opportunities for training and personal development;

A pleasant, informal working atmosphere. We work hard, but there is definitely time for fun.

Who are we?

Bollegraaf Recycling Solutions is internationally known as a leading producer of very large, ready-to-use recycling solutions. Bollegraaf has several branches or agents in Europe and  North America, but our installations and total solutions can be found all over the world, such as in Mexico and in Ghana.

In Appingedam (NL) and Emmen (NL), approximately 300 employees work continuously on the products and services. From R&D to production, Bollegraaf has everything in-house and with our products we make a positive contribution to a sustainable world. The systems can separate raw materials from waste thanks to innovative and high-quality techniques.

Bollegraaf is active in a growth market; reusing and recycling raw materials is crucial to ensure that the earth is not depleted. Our vision is clear: There is no such thing as waste, only a stock of valuable substances that must be sorted, cleaned and prepared to enter a new life cycle.

Take a look at our new brand video below:

Would you like more information or apply?

Please send a short letter of motivation, including your resume, quoting the job title, to: sollicitatie@bollegraaf.com or respond via the link on our website. For more information, please contact Lieve Baars or Marcel van der Linde on +31 (0) 596-654333.

The vacancy is being advertised internally and externally simultaneously.

Acquisition as a result of this vacancy is not appreciated. We consider CVs sent unsolicited to be a direct application from the candidate.