Our customer service is your trustable value partner! We believe in consistent, multilevel engagement to help customers receive fully personalized and maximized support. Providing optimized maintenance combined with reactive service during the entire life cycle of your machines and installations is our core priority.

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Has your machine broken down? Contact us immediately:

Service phone number: +31(0)596-654354

E-mail address:

That is why our service department’s mission statement is:

We develop, design, produce, deliver and service recycling and sorting solutions that take care of the environment. By doing so, we enable the reuse of our planet’s limited resources sustainably. Further, we offer unrivaled support that matches the high quality of our installations. Our long-term maintenance planning unburdens all our customers. Also, our team is available around the clock to help your team to keep your assets running. This guarantees a consistent output quality. And then by improving and innovating our service, we continuously optimize your total cost of ownership.

Customer journey at the service department at Bollegraaf

Our service guarantees

We are there for you whenever you need to provide preventive and/or reactive support to challenges you encounter during the operation of your plant. In addition, these are our service guarantees to you:

Optimized TCO

Optimizing your total cost of ownership is our focus


Extensive knowledge and experience of numerous applications enables us to accurately predict necessary maintenance


Our reliable equipment ensures minimized downtime


We provide you with advice for replacement, repair or upgrade best suited to your wishes and requirements


We continuously improve and innovate our services with the knowledge gathered during more than 60 years of industry experience

Quality of output

By optimizing your assets, we can guarantee consistent quality of the output of your installation

Our reliable equipment ensures minimized downtime:

R&D engineer standing and thinking in front of the Bollegraaf conveyor

Consultancy & training    

Our goal is to provide you with lifelong service and support including possibilities to upgrade and/or transform your installation as well as to organize training to learn how to further optimize your performance…

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Maintenance efficiency           

Whenever you need any advice from our experts within Bollegraaf or Lubo, require a quote for certain spare parts or would like to receive a technical visit of our engineer, we will be happy to help…

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Engineer inspecting recycling installation

Safety provision     

We certainly put safety first. Our safety protocol is constantly reviewed and we can offer you the best advice on how to make your working environment as safe as possible…

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“The appointed service team is quick to reach, highly competent and also the supply of wear and spare parts is excellent.”

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